Shipping and Delivery Information
When will I receive my order?
Estimated delivery duration varies from destination, ranging from 2 to 15 business days depending on your location, from the time that we ship out your order using local or international shipping options. We do not guarantee delivery on a specified time or day of the week.
As a consideration in planning your orders, we process orders at 10am on GMT+8 from Mondays to Fridays.
Can I track my order?
If you would like to track your order, please contact us at firstname.lastname@example.org and we will be able to provide you with your tracking details.
How can I change my order?
Please check orders before submitting, as orders cannot be cancelled or changed once placed online. This is because your orders are automatically processed and sent online to our warehouse where it immediately activates the order fulfilment process. However, you may return orders for a refund. For this, please see the returns and exchanges portion as you scroll below this page.